Contact

Contact us for any inquiries or concerns about our services
If you have any feedback or questions, our customer support team is ready to assist you.

To get in touch with our support team, you can reach out to us through any of the below-mentioned routes

Phone: +1 234-5678-0123
Email: [email protected]

FAQs

Got Questions? We Have the Answers for You

We offer a range of services including standard cleaning, deep cleaning, move-in/move-out cleaning, and party cleaning for events. Each service can be customized with add-ons to meet your specific needs.

Booking is easy! Simply use our online booking system to:

  • Select your service.
  • Schedule your preferred date and time.
  • Personalize your cleaning plan.
  • Manage recurring appointments with our VIP CLEANZ options.

HCleanz offers a discount to customers who provide their own supplies and vacuum. If needed, our cleaners will come fully equipped with all the necessary tools and products. You can also let us know if you have specific products you'd like us to use when booking.

Yes! You can reschedule or cancel your booking prior 24 hours of your scheduled clean without fees. Post that, a cancellation fee will apply unless you are a VIP Cleanz member.

  • 40% off your first clean.
  • 25% off all subsequent cleans.
  • Priority booking for your preferred dates and times.
  • Dedicated customer support for a seamless experience.
  • Free rescheduling* up to 2 hours before clean
  • Additional discounts on event cleaning services.

A standard clean includes:

  • Cleaning and disinfecting bathrooms, kitchens, bedrooms, and common areas.
  • Dusting surfaces, vacuuming, and mopping floors.
  • Emptying trash and wiping down appliances.

A deep clean includes a everything that's in a standard clean such as inside appliances and plus more:

  • Cleaning inside the oven, fridge, cabinets, and microwave.
  • Washing baseboards, windowsills, and blinds.
  • Removing built-up dirt and tackling hard-to-reach spots.

We strive to match you with the same cleaner for recurring appointments, subject to their availability. If you have a specific request, let us know, and we’ll do our best to accommodate you.

Absolutely! Upon request, we can use eco-friendly, non-toxic cleaning products for your home to ensure a safer environment for your family and pets.

Yes! You can reschedule or cancel your booking before 24 hours of your scheduled clean without fees. After that, a cancellation fee will apply unless you are a VIP member.

We proudly serve in New York. If you’re unsure whether we cover your location, feel free to contact us for clarification

Hcleanz sends an extra cleaner due to SQFT and time spent cleaning the space. Each cleaner spends a max of 6 hours cleaning. Every 3000 SQFT is one

Our job is not to remove the mold. Please call your local mold restoration for any given work in this area.

Yes! Just go to the book now button and book your next clean.

When booking a clean, about 24 hours in advance is the marker. Anything earlier will not guarantee cleaner availability at the moment.

The short answer is no. During deep cleans and move in/out cleans our team will work to the best of our abilities to get the grout cleaned and shined.